Oh, Ranger! ParkFinder App Support

Please contact appsupport @ americanparknetwork.com for issues related to the Oh, Ranger! ParkFinder app.

June 13, 2012 (iOS Version):

 Some have reported an issue with the app getting stuck while loading for the first time. We're aware of the issue and have submitted a fix to Apple (v1.1.2), which hopefully will be available shortly in the App Store.  

Here's what's going on and a possible interim solution...  We recently launched an update to Oh, Ranger! ParkFinder™ and have increased the number of parks dramatically by adding approximately 50,000 local parks to our database.  We also added a voting screen whereby users vote for one of four non-profit organizations to whom Ford will donate a total of $150,000 (in proportion to the votes). The voting screen seems to be working for some and then it crashes afterward, though we have determined that the crash is not related to the voting component, it's just coincidental.  What is happening is that the download process is sometimes automatically interrupted because it's taking a bit too long when the app loads the new code and database.  This results in crashes for some users or no parks to be found for others.  This is primarily occurring in devices running older operating systems or that are low on memory.  The bug impacts the download process by interrupting the database transfer; however, once you successfully download the app, it will work fine, as the initial download is a one-time process.  (We addressed the problem in v1.1.2 by changing the way the data is downloaded.)  

Even thought we beta tested this update for weeks, this issue never occurred during our tests. (Murphy's Law in action!)  While we're waiting for the updated code that eliminates the issue to go live in the App Store (Apple has a standard review process for all apps and updates), there's a couple of steps that you can take to help fix it on your device.  First, if you're running iOS 4, the best thing to do is to first update your iTunes operating system to the latest version of iOS 5.  This is recommended in general, as it will make everything run more efficiently.  Whether or not you choose to update your iTunes operating system, we've found that deleting the app and then reinstalling it has worked for most people.  Here's three easy steps to do this:

  1. Delete the app from your phone.  To do so, hold your finger in place on the app icon for a few seconds until all of the icons start to wiggle. Then tap the black "X" circle in the left corner of the app icon and tap "Delete" in the pop up alert box.  The icon will disappear.  (Don't worry, we'll replace it in a minute.)
  2. Turn your device off and on again.  Holding down the on/off switch at the top edge of the device and sliding the red arrow to power off will turn off the phone. When you turn on the phone again, this will have cleared out the memory and close all apps that are opened and running in the background, which takes up space and drains the battery more quickly. (In general, it's a good idea to turn your device off and on periodically.)
  3. Reinstall the app.  Go to the App Store page for Oh, Ranger! ParkFinder™ and select "Update" under the app icon.   

Hopefully this does the trick. It would be really great if you could let us know if it works or not, as your feedback will help us make sure the better understand how to eliminate this type of bug in the future.  If you're still having a problem, please be patient, as the update we submitted to Apple will effect a permanent fix shortly.  

Thanks so much for your help and understanding!  We're very grateful for your continued support.

Comments

Amazing app.  The content is just what I needed to plan my trip to Yosemite and the user interface is so easy.  Wow - I can't believe this is free!  Thanks and I can't wait to climb Half Dome!

Activity ID & recreation options for all parks in US is awesome.  A very nice benefit. Found several new bike trails